• $0.00 USD
    0
Frequently Asked Questions

Q. How to pay?
Q. How to change the currency?
Q. I want to buy item which sold out already or which is not sold at Cliff Edge.
Q. Can you keep my ordered item?
Q. I want to cancel my order.
Q. Any Discount?
Q. Authentic?
Q. How to contact Cliff Edge?
Q. How long will it take my order to be shipped?
Q. Is it possible to mark as a gift?
Q. Package is damaged.
Q. Where is Cliff Edge located?
Q. Terms & Conditions?



Q. How to pay?
A.
PayPal Standard
It's free and easy to create a PayPal account. Please resister PayPal before placing orders.


Q. How to change the currency?
A.
You can change the currency only when you see PC website.

You can change the currency at the right top of the item list page.
The approximate amount in the chosen currency will be listed. Since the prices are fixed in JPY, the actual amount charged in your currency can be a bit different due to exchange rate.

Australian Dollar(AUD)
Canadian Dollar(CAD)
Singapore Dollar(SGD)
New Zealand Dollar(NZD)
EURO(EUR)
Russian Ruble(RUB)
Chinese Yuan Renminbi(CNY)
Taiwan New Dollar(TWD)
Japanese Yen(JPY)
US Dollar(USD)
British Pound Sterling(GBP)
South Korean Won(KRW)
Hong Kong Doller(HKD)


Q. I want to buy item which sold out already or which is not sold at Cliff Edge. A.
If you are interested in something already out of stock or something which are not in our store, please email us from our contact form.

You can also get yourself updated with our brilliant newsletters. You can subscribe our news letter from the bottom of our PC website.


Q. Can you keep my ordered item?
A.
We will keep each item after confirming its payment. So it can be happened that someone else might purchase your preferred item(s) before you finish your payment. Most items at our web store are RARE & HARD-TO-GET so you should hurry to pay first.


Q. I want to cancel my order.
A.
You can cancel your order within 1 hour after you place the order. After 1 hour, we cannot accept any cancellation or change request.



Q. Any Discount?
A.
Unfortunately, there is no discount basically. We sometimes do sales to offer you items at better prices. Please keep checking our web store regularly not to miss the opportunity.


Q. Authentic?
A.
Cliff Edge Offers only Authentic items, from NEW items to USED ones. We have got a decent license to do this business in Japan. Please enjoy shopping at our reliable web store, Cliff Edge!!

Most of the items in our store are brand-new. We clearly state "USED" for used items. Therefore, it there is no "USED" mark, those items are brand-new.

Antique Dealer License Number: 451370002266


Q. How to contact Cliff Edge?
A.
You are welcome to e-mail us from our contact form or send an e-mail to international@cliffedge.co.jp.
If you are in hurry Contact us through SKYPE. ID: Cliff_Edge_International_Team Unfortunately, there is no microphone but we can chat.

Store Hours: AM12:00 - PM18:00 (JP time)
International Service is closed on Wednesday, Saturday and Sunday.

We are glad to hear your voice, so please feel free to contact us!!!


Q. How long will it take my order to be shipped? / How to track my order?
A.
After we confirm the payemnt is done, it usually takes us about 2 to 7 Business days
to process and ship out each order by EMS. You can of course track your package with its tracking number (EMXXXXXXXXXJP) which we inform you in our Shipping confirmation mail. With the tracking number, you can track your order and DIRECTLY contact your country's delivery company or post office about your package from here.


Q. Is it possible to mark as a gift?
A.
When we send each package, we declare everything as it is to the Customs. WE DO NOT mark anything false like Gift. That is TAX EVASION, against the law. In case the Customs takes any action on your package, please follow their instructions. We ask for your kind understanding.


Q. Package is damaged.
A.
When we ship your ordered item(s), we always carefully check whether there is no damage on the item(s). However, your package might be damaged while delivered. In that case, please let us know with its picture by e-mail: international@cliffedge.co.jp. We will have EMS investigate the issue.


Q. Where is Cliff Edge located?
A.
Cliff Edge is located in Yokohama, Japan. It's just within easy walking distance of Yokohama Station. Our physical store is closed on Wednesdays. When you come to Japan, please drop by Cliff Edge as well!! Please find out where we are from here!!


Q. Terms & Conditions?
A.
Please check our Terms & Condtions before placing your order so that you can enjoy shopping free from anxiety.